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Asserting an all-new MCDST education package designed to assist maximize your functionality on examination 70-271, considered one of required checks for the hot Microsoft laptop help Technician Certification. This equipment packs the instruments and lines examination applicants wish most—including in-depth, self-paced education in line with ultimate examination content material; rigorous, objective-by-objective assessment; examination counsel from knowledgeable, exam-certified writer; and a powerful trying out suite. It additionally offers real-world situations, case reviews, and troubleshooting labs for the abilities and services you could follow to the activity.
Focusing on construction your skill to unravel end-user incident requests by way of configuring and troubleshooting the Microsoft home windows XP working approach within the company or domestic surroundings, this legit research consultant covers process install, coping with entry to assets, configuring and troubleshooting units and drivers, configuring and troubleshooting the laptop and person environments, and troubleshooting community protocols and companies.
Ace your examination guidance through operating at your personal speed in the course of the classes, hands-on workouts, and perform checks. The versatile, best-of-class attempt engine on CD-ROM positive factors 425 perform questions. decide upon timed or untimed trying out mode, generate random checks or specialize in discrete goals or chapters, and get special motives for correct and incorrect answers—including guidelines again to the booklet for additional research. you furthermore mght get a 180-day evaluate model of home windows XP software program and different assets on CD-ROM—making this package a very good price and an excellent occupation funding.
Read or Download MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Pro - Certification) PDF
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Additional info for MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Pro - Certification)
5. Search newsgroups. If you find a solution, attempt to solve the problem and document the solution. If the solution does not work, document that as well, and undo any changes made to the computer . 6. If you do not find a solution, document the information and attempted solutions, and undo any changes made to the computer during the troubleshooting process. 7. Escalate the call. 8. When the problem is solved, document the solution. The troubleshooting process covered in the preceding steps is shown in further detail in the flowchart in Figure 1-3 .
Com and download a new driver for the printer. d. Tell the user to uninstall and reinstall the printer. b is the correct answer. The Help And Support Center offers many valuable troubleshooters that both DSTs and end users can employ. a, c, and d are not the best choices under these circumstances because they will not quickly produce a dependable, acceptable, and valid solution. Chapter 2: Installing Windows XP Exam Objectives in this Chapter: Perform and troubleshoot an attended installation of a Microsoft Windows XP operating system Answer end-user questions related to performing an attended installation of a Windows XP operating system Troubleshoot and complete installations in which an installation does not start Troubleshoot and complete installations in which an installation fails to complete Perform postinstallation configuration Perform and troubleshoot an unattended installation of a Windows XP operating system Answer end user questions related to performing an unattended installation of a Windows XP operating system Configure a computer to boot to a network device and start installation of a Windows XP operating system Perform an installation by using unattended installation files Upgrade from a previous version of Windows Answer end user questions related to upgrading from a previous version of Windows Verify hardware compatibility for upgrade Verify application compatibility for upgrade Migrate user state data from an existing PC to a new PC Install a second instance of an operating system on a computer Why This Chapter Matters This chapter teaches you how to install Microsoft Windows XP.
Could indicate that a network card is loose inside the computer. The specific questions that you might ask will vary, but the following are typical questions that you could ask: Have you or anyone else who uses the computer changed any settings recently? Changes to computer settings such as the computer name can render a computer unable to connect. Is the network cable plugged in to both the computer and the outlet or hub? Did you log on properly when the computer booted up? Failing to log on to the domain will cause access to network resources to be denied.